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When executives see themselves as solely responsible for the overall success of their enterprise Wholesale Jerseys From China , subordinates can hardly be blamed for acting according to predictions.
Let's look at a familiar scene in classical American - if I may use the word - mythology.
Panic and terror have brought all normal activity to a standstill in some pioneering settlement in the Wild West. A bunch of bad guys have been scaring the pants off the innocent, helpless and disorganized townsfolk.
Then an imposing masked figure rides up on a white horse. He arrives just in the nick of time.
With the right blend of courage and cunning, he vanquishes the bad guys by being just a little quicker, smarter and tougher than they are. Then, satisfied that everything is under control, he stoically rides off into the sunset.
The Lone Ranger has saved the day again.
But as the adrenaline levels of the grateful townsfolk gradually return to normal and they prepare to resume their mundane tasks Wholesale Jerseys , they may or may not realize that they are now no wiser or better prepared to deal with the next big problem.
When faced again with a major crisis, they'll just have to hope for a return of the thundering hoofbeats, signaling another last-minute rescue by the daring hero.
In their book Managing for Excellence, David Bradford and Allan Cohen write that they often begin their workshops for managers with an illuminating exercise that simulates a top-management team.
Bob Young, CEO of a manufacturing company, is faced with a problem. More and more customers have been complaining about defective gaskets Cheap NFL Football Jerseys , a crucial component in the company's key product. A worried Bob has called a special meeting of the operations committee.
The four other members of the committee are apparently aware of the source of the problem - a change in suppliers and inspection procedures. But the strong feelings - positive and negative - they have about each other and about Bob Young, prevent them from talking openly about the subject.
The workshop leaders ask the participants to plan how they, as Bob Young, could run the meeting so that "the problem gets solved while building a stronger team". Participants then take turns to assume the role of the CEO.
As each simulated meeting gets under way, Bob Young's subordinates - the personnel on the operations committee - go on the defensive and start sniping at each other. When he sees this happening, says Bradford and Young Cheap Football Jerseys , the "Bob Young" in command almost invariably begins a heroic attempt to solve the problem single- handedly.
In the most frequent maneuver, Bob Young takes over the meeting and starts playing a detective-like version of the Lone Ranger. He cross-examines each person in turn about what he knew, what she had done, and what he saw as the problem. By his tone, posture and questions, the aspiring CEO conveys the message: "I am going to get to the bottom of this!."
But as Bob Young proceeds with his solo-rescue mission Cheap Nike NFL Jerseys , those playing the four subordinates instinctively get even cagier and more snide with one another. They either try to push the blame off on each other or cover up, so they will not be exposed in front of each other.
Even the odd "Bob Young" who is so good at playing Lone Ranger that he manages to extract all the facts, is hard pressed to build any team cooperation to solve the problem. Once he finally grasps the sequence of events that led to defective parts slipping through, he is stuck with trying to find a solution that can be implemented by estranged and embarrassed subordinates.
Bradford and Cohen surmise that the classic showdown of the old-fashioned Western movie - in which everything depends on the hero's nerves of steel, complete command of the situation, agility Cheap NFL Jerseys Wholesale , and guts - still dominates the fantasies of present-day managers. After all, they grew up on cowboys and Indians, war movies and tough, individualistic male heroes - and even many women who have made it into middle management tend to think in these heroic terms.
It hardly occurs to these people that their image of the Western frontier of old may not be historically accurate.
Presumably, the taming of the West demanded a highly developed collaborative spirit. Mutual assistance and team work, rather than flamboyant individualism Cheap NFL Jerseys Online , must have been the hallmarks of the pioneering communities. The picture is hardly one of a helpless society.
But when a leader views others as helpless (like the townspeople), or evil (like the bad guys), his prophecies may indeed be self-fulfilling.
If a manager sees himself as solely responsible for the overall success of his enterprise, subordinates will retreat to their narrow piece of turf. When people a little lower down in the hierarchy are treated as weak and as unable to cope, they shrug their shoulders, gradually lose motivation and act in accordance with the predictions.
This Cheap NFL Jerseys Free Shipping , in turn, only "proves" to the boss that more "help" is necessary. Those treated as untrustworthy or incompetent also begin to behave accordingly, since they are excluded from everything, anyway.
In all these cases, upward communication grinds slowly and inexorably to a halt.
So what can we do about it?
Well, let's go back to the case of the defective gaskets Cheap NFL Jerseys From China , and see how another Bob Young, with a rather different management orientation,handles the meeting with his subordinates of the operations committee. After outlining the problem, he tells his people:
"You are the guys who best know the situation; you know what caused it, and you know what the best solution looks like. Therefore, I want us in this meeting to come up with the best answer."
Now Cheap NFL Jerseys China , no matter what objections his people might have had to Bob's previous style, at least they had learned to live with (and ar To begin with, you would . Face Mask Canada Wholesale Nike Shoes Free Shipping Wholesale Womens Air Jordan Wholesale Nike Shoes China Cheap Nike Shoes Shop Cheap Authentic Air Jordans Wholesale Womens Nike Shoes Wholesale Air Jordan Wholesale Nike Shoes Free Shipping Cheap Air Max Free Shipping |
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